Yesterday we got a call at the GoNOMAD offices from KAHL AM 1310, a talk station from San Antonio. They had found us after Googling ‘airline passenger rights’ where we come up numero Uno, and wanted our take on what to do if you’re bumped.
Bumping had happened to a wife of one of their producers, so of course, after being shuffled around and missing flights on Continental due to mechanical problems, they wanted to know what their rights were. “The airline doesn’t owe you anything,” I counseled, reading from Kent St John’s story. But I did give them advice, to join an airline’s frequent flier mileage club, and to try to find a supervisor at the airport to help, since after the fact there isn’t a lot you can do.
And don’t yell at the person behind the counter, as it will only make them as mad as you.
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