Recently came across a post on Indiamike about Jet Airways making a customer run from pillar to post. They lost the luggage and then they are not responding through customer care. I thought I will do this small post about Jet Airways to say I understand. The entire thread about the Jet Airways not responding to the complain is here. Following is a short quote-
Let me preface this by saying that I consider myself a patient person. However, my patience is being tested by Jet Airways after they lost my luggage one week ago and have offered me virtually no assistance in recovering it. Their customer “service” is truly appalling!!!!Any advice on how I can get my luggage back??
Cross posted at Blogbharti.
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{ 4 comments… read them below or add one }
Shdu, after causing so much trouble the Jet Airways cannot think of a happy ending, the customer has already vowed, never again.Atul, I agree.Ajeya, too bad for the customer and I hope for Jet Airways too.
I htink we still need to understand importance of customers….Here everything is taken lightly.
Sorry to say this, but there is not a single company/ agency in India which understands “Customer Service”. “Customer Service” is an alien word in India.
Let’s hope for a happy ending!